Episode 55

Building a Billion Dollar Business While Dealing with Depression

With Melissa Bernstein
Episode 55

Building a Billion Dollar Business While Dealing with Depression

With Melissa Bernstein

Successful Entrepreneur. Creative. Author. Co-founder of Melissa & Doug and Lifelines.

Melissa Bernstein is an entrepreneur, creative, and working mother of 6. As co-founder of the wildly successful toy company Melissa & Doug, she has spent the last 30 years helping children discover themselves, their passions, and their purpose. In 2020, after her own personal journey of self-discovery and acceptance, Melissa founded Lifelines. Through Lifelines, she is using her creativity and imagination to reinvent well-being products and experiences to help adults strengthen their resilience, stay grounded, and unlock their full potential. Melissa has also recently published her memoir, LifeLines: An Inspirational Journey from Profound Darkness to Radiant Light.

In this episode of Intersections, Prof. Hitendra Wadhwa has a conversation with Melissa Bernstein on the topic “Building a Billion Dollar Business While Dealing with Depression.”

When we face inner turmoil, some of us go on a downward spiral, shutting down all possibilities of finding inner peace, balance and happiness.

Is there an alternative way, a way where we turn such moments of vulnerability into unique strength? Could a time of depression translate into our greatest creative expression, in service of ourselves and our community? How does one build a billion dollar business while struggling with existential depression for three decades?

“I have been in an existential meaning crisis my entire life. I have been trying to find a way that I can leave the world a little bit better than when I entered it…and that salvation came in turning my internal chaos into tangible form by creating things.”
Melissa Bernstein

This episode offers key insights on:

  • The source of our greatest creative expression, even in times of our greatest depression
  • What brings true meaning and purpose in life, and how to channel our inner turmoil into inner strength and happiness
  • And the key to forging a winning path in our entrepreneurial journey, even in the most unfavorable conditions
Hitendra Wadhwa

Melissa, warm welcome! Thank you for joining us.

Melissa Bernstein

I am so honored to be here.

Hitendra Wadhwa

I'm honored as well. I'm actually in a state of awe because, when I look at the arc of your life, so much of the human quest and the human condition has been playing out in it. You've been kind enough to actually share much of that in the public arena with some of your more recent work, which we will come to in a short while.

For now, I just want to start by celebrating the incredible amount of things that you've accomplished in yet a very evolving life with a beautiful family. You have raised 6 children and an entrepreneurial quest that you've gone on with your husband, which has not just been financially very successful, but has also brought a certain innovation, a certain beauty, a certain sweetness to the lives of children that at times the commercial world doesn't necessarily pay a lot of attention to. So, thank you for all you've done.

Melissa Bernstein

That is so poetic. Thank you.

Hitendra Wadhwa

One question for any of us who watched my intro and discovered many facets to your luminous diamond, would be, "How have you managed to accomplish all this in the confines of the same 24 hours that myself and everyone here face? What's the secret to your productivity?

Melissa Bernstein

That's a great question. I would say, the continual, incessant, rabid search for meaning. I have been in an existential meaning crisis my entire life and trying to find a way that I can leave the world a little bit better than when I entered it. For me, that salvation came in turning the internal chaos into tangible form through creating things. The more chaos I feel, the more I need to channel it from my head, through my heart, through my fingers into products. That's why I've created 10,000 products in the toy world. It's still not even enough because, unfortunately, that futile race, the search continues on in my life.

Hitendra Wadhwa

Wow! Thank you for sharing the continued open ended nature of that quest. It's such a beautiful search to go on. The search for meaning and understanding, yet one that can be tortured in its own way when the answers aren't coming at the pace one wants to. We want to talk about that a little bit. Thousands of toys.

The ask I have of you is, when we face that kind of inner turmoil, some of us get consumed by it. For some of us, it makes us go on a downward spiral, we get paralyzed almost. Then one pathway out of it that I've seen since I've had the privilege of working with some of the preeminent psychotherapists and for example cognitive behavioral therapist, Dr. David Burns from Stanford, who has been a regular guest on this podcast as well. He's been a very dear mentor and friend for the last 15 years for me. One pathway out of it is, to find a way to reason yourself out of it, to identify thoughts and beliefs that might be limiting you etc., and find distortions in those thoughts and then work on them. Ultimately, what you get to do is, ironing out the wrinkles in your thought. David Burns calls them untwisting your thoughts.

But, I'm also hearing from you about a different pathway. That pathway is to take that swirl, the turmoil and that energy that gets created within and use it for a positive purpose to do something that perhaps an ordinary model who's not facing those life crisis moments may not have. The gift of that focus, that energy, that angst and all of that. Is that right? Is that how I'm reading your story?

Melissa Bernstein

It is exactly that. I view my existential angst, that meaning crisis, the despair that in the end it may not mean anything. Instead of becoming submerged in it in my head, I've realized that I can actually tangibly mold it into a ball of energy and I can channel it through my body, out my hands, into creative expressions. For the first 20 years of my life, I didn't do that. I became submerged by it. I did create but I created dark things that couldn't touch other people. Our only meaning comes through, in my opinion, serving others and using something in us to better the lives of others. So, it's only when I channeled it into positivity that could impact others that it began to become real meaning for me.

Hitendra Wadhwa

It's reminding me of a practice that I found very valuable to introduce into my class in personal leadership and success at Columbia and the MBA program. That's a practice of personal journey storytelling. I invite every student in the class to share a personal journey of 3 to 4 minutes. It's a blank canvas. You can share anything that you are personally stirred by. People talk about really powerful transformational experiences they've gone through. What I note is at some point, I had to give them a little bit of guidance to get the story right ultimately, for this class, for the intention that I had and that guidance was to always make the story have a certain redemptive quality to it. It is ultimately about a hero's journey, not about being beaten up by life, not about getting to some kind of struggle, dead end, disappointment or pain. Just because you have the opportunity in this class to open up and share and express vulnerability and know that you're going to have a very empathetic shoulder to cry on, which is what the class can do for you, but also to take it one notch higher. Once I've done that, the quality of storytelling has just gone up so much.

This is not a story. This is an actual experience in life that you've gone through. But that's the breakthrough you achieved 20 years into this journey.

Melissa Bernstein

Yeah, my life mantra has become and this is the act of living for me, step on out of the head and move into the heart, free to channel all dread into jubilant art.

If I wasn't going to become submerged by my head and go down, the ship was going down. If I became stuck in that despair, I had to actively channel it into positivity. That has become the message of my life.

Hitendra Wadhwa

That is so beautiful! I want to come back and talk a little bit about your craft of poetry in a few minutes. Let's just stay with this piece a little bit around your search for meaning. You mentioned this as an open quest. Would you say that continues to therefore be a key motivator for you, a key force for you? Is it still something that you're working on?

Melissa Bernstein

It's everything. I basically made the journey from existential nihilism, which is a sense that there is no meaning to life and we as individuals have no ability to make meaning in a meaningless existence to becoming very much an existentialist, which is belief that we as humans actually do have control and the power to transform our lives through engaged, committed action.

Hitendra Wadhwa

How wonderful! You remind me of a moment when I was in school. It was a happy day from the outside. A lot of good things were happening. My friends and I were going to walk out of campus and engage in a little bit of fun and social life. Probably eat something. Instead, I just sat down on the pavement and I had a little bit of a depressed look on my face. My friends were coming to me worrisomely and asked, "Hitendra, what's wrong with you? Come on man, get out, let's go." And I'm like, "What's the point?" Because, this day is going to finish, just like yesterday, and then the next day is going to finish, and before you know it, we graduate. After that, we live out our adult life and all these dreams that we have, we live all of them out. If we even ever get to them, and then we'll die and it'll all be over anyway. So, what's the point? I went through that moment.

I can connect a little bit to the angst that you spoke about. But, I also want to observe the following, which is in some ways this is a really interesting confluence that is happening here between you and me and our conversation. Because, I did find some breakthroughs for me. In that quest for meaning, in studying the scriptures in India and some time back after having lived in the United States for over 25 years, I asked myself, what is my relationship with India? I gave up that passport to get the American passport to be a full-fledged citizen here. I realized that the greatest gift India gave me was answers to some of those most fundamental questions. That's the most important thing to me. You can strip out all of the other stuff that I have achieved over life or not. But the clarity of those answers was the greatest gift India gave me.

What happens to my consciousness after I die? Did it exist before I was born? Do I have some relationship with the rest of the universe? Is my family just meant to be my blood family? Are there other forms of life as well? Intuitively, I feel some connection, but what is that connection? Of course, it's a lifelong quest. But there were some basic answers on karma, reincarnation, the soul and the creative spirit and all of that, which set me down a little bit. So, that's one part.

On the other hand, the outer human drew me to master the outer forces of nature and engage with them through a higher, western modern civilizational way. Here you are, you have achieved so much on that outer plane and you're questing even more on the inner side. It's funny how life deals these cards to us.

Melissa Bernstein

I think the Western world and the Western culture does such a disservice. It tells us that we can pursue happiness on the outside and we will achieve it. We will achieve that elusive dream of the white picket fence, the butterflies, the rainbows and the meadows. It's a lie. You cannot achieve inner satisfaction, inner peace through external material achievements. I believed in the dream and I achieved it. I achieved everything and more than I could ever dream of, including an incredible husband in Doug, every material thing that I could have ever wanted. But the truth was, I was empty inside. I had never accepted myself as who I was. And because of that, I would never achieve any form of solace, fulfillment or bounty.

Hitendra Wadhwa

Wow! It's such an important message for our generation today to hear. I want to read an excerpt from your book; LifeLines, which is where you are offering even more service to the world beyond this beautiful toy business that you created to help express some of these deeper truths that you have explored over the course of life. This is a poem that you have written. There are so many gems here in this book. This is a piece that you've written that really spoke to me about the deeper quest for meaning. You say, "In death, do we return to floating gently in the womb or does darkness overwhelm and leave us rotting in a tomb? Or do angels lead the way into a luminescent light? I'll be searching for that answer, till I say my last goodnight."

How beautiful!

Melissa Bernstein

Isn't that the ultimate question? What happens to us in that next phase?

Hitendra Wadhwa

When did you realize that you had both a hunger and also a gift of penmanship in writing out your thoughts and feelings into these very beautiful, very accessible stirring, pithy poems.

Melissa Bernstein

I saw them in my head from age 2. I see them entirely finished. It's basically, all the questions that no one could answer and the questions that are beyond my own comprehension. The answers came to me in these verses and I started to pen them when I was about 3 and never showed them to anyone because they were so dark. So many of them were really pondering, even at that young age. I think when I was 5, I wrote the verse, 'The burden of myself is almost more than I can bear. Rather than slip further down this mountain of despair, I will simply cry for help and hope an angel hears my plea. Or I'll not survive much longer and succumb to misery.' I wrote these as my pleas. But I knew no one would really accept me in that darkness. So, I just hid them away.

To be honest, they were such a nuisance. It was like a ticker tape continually running across my brain. I would be like, "Get out of there. I don't want to see you today." But I couldn't really stop it. I tried. Even when I would scribe it, another one would appear. I realized it was my own way of trying to make sense of what to me was senseless. The question of existence and why are we doing this silly, inane game if we're all just going to expire?

Hitendra Wadhwa

Let me unpack that for a minute. That was quite mind boggling for someone who is not at all natural in poetry writing. Did you just imply in what you said, that you didn't have to in a very effortful way, take a thought or an idea, start to pen it down, then refine it, then think about how to rhyme it, then think about the number of syllables and make sure that it had the right kind of fit? Did it pretty much in a well-formed way just show up?

Melissa Bernstein

I experienced the full gamut. Sometimes it's literally 24 lines. That many completely come out and I don't have to change a thing. Other times, it's like a "Ha, isn't that interesting the way people say one thing and do another?" And I just ponder. My brain is like the biggest kitchen in the world and there are a whole bunch of pots simmering on the stove. Some of them are boiling over and they're the ones closest to me and some are on the back burner and they're just simmering. Sometimes, I get a thought like, "Ha, people are so odd the way they act and do and say different things and I'll put it in there and it's on the back burner." Then the next day the verse will come to mind. Sometimes, that verse might not be perfect. For me, that becomes one of my favorite processes, which is the honing process. It's like a river stone where the water keeps flowing over it and honing it until it's perfectly formed. Sometimes, they're perfect as is. To me, they have to flow like a song because I write music too. They have to have a rhythm and a beat and effortlessly flow. If they don't, I'm tortured and I cannot sleep or eat or do anything. If I have a verse that came out and if it is missing something, it's like a splinter in my foot. I can't rest until it's removed.

Hitendra Wadhwa

It's beautiful! The way you described your brain, it seems like an advanced supercomputer that has this hard drive in which you're keeping on backing more and more. Then there's a CPU that processes all of that and comes out through its algorithms into these really beautiful, very rhythmic and rhyming gems for us.

Melissa Bernstein

The story of my life was that simplicity. Thank you for calling them gems. I call them dark pieces of stone that weren't polished. They were rejected by mainstream society. You might say my brain is like that. But the fascinating thing is that I'm so simple. For me, those big abstruse ideas that I could never understand have to be distilled into something so simple, clear and concrete that a child can understand them. I think that was this weird dichotomy. Because I was thinking things that were impossible to even verbalize, yet trying to distill them into verses so simple that they didn't require any deciphering. Mainstream society says that things have to be complex and we need to decipher them really and reject my verses completely.

When they rejected my verses, I felt truly rejected as a person in my essence. I stopped writing verses for 3 decades after they were rejected by a noted authority. Toys became another method of channeling that complexity of thought into very simple designs that a child could easily understand.

Hitendra Wadhwa

You're saying these verses started to come to you from the age of 2? Sometimes, it needed a little bit of polish, but for the most part, they were almost like a stream of consciousness and you emphasized simplicity as a key part of it, so they evoke a certain meaning very simply and clearly, not just to ourselves, but even to children. That's something that mainstream humanities or media or whoever it is that the authorities and the arbiters of good style and writing, weren't necessarily embracing that at all and it gave you a psychological setback more than a professional setback just in discouraging you without even seeing the potential in you to more actively enrich the world with these things for about 30 years?

Melissa Bernstein

Yeah. Doug and I faced a setback at Melissa & Doug and we decided we were going to leave toys and go to graduate school, that he would ultimately be a university administrator, president ultimately. And I would basically teach creative writing. I wanted to be a professor who taught poetry. So we applied to schools and I submitted these verses to a not well known literary department by any stretch and I got dramatically rejected. The head of the department said, "Your verses are sophomoric and not the caliber our program demands." The word sophomoric, I needed to look up. Because even being a writer, I didn't know the meaning. It meant, inane, stupid, foolish, dumb. It was soul piercing. Because those verses, I saw them in my head, they came out exactly as they were and I couldn't change them. Philosophically, it became this huge chip on my shoulder that, why do people need to make the beautifully simple things more complex? Why did they need to take something that is so pure in its explanation of something and actually layer on a whole bunch of shrouding to make it non decipherable and unable to be understood by regular people? I was livid at this, but I kept it quiet. It was a dagger in my soul.

Just by the alchemy of my life, thank goodness, by accident, Doug and I decided to form a toy company. That same philosophy, which again, is that it's all about the beautiful, authentic simplicity and those simple truths, speaking louder than the masking we do for so much. That philosophy was able to channel into something else other than words and create those toys. I was in a sense, redeemed through my second creative exploit, which was toys.

Hitendra Wadhwa

There are 3 things that your story points to that I want to highlight for our listeners. Feel free to react to any of these as well. But I really deeply relate with what you just shared. The first is, the value of simplicity. I share with you a concern as well, that we have overcomplicated the world in many ways and seem to almost feel there's some kind of social order that is built on, an assumption that the most refined things in the world are only going to be accessible to some elites, highly qualified, small group of people. If something is actually accessible to everybody, well, then that means it's not special as opposed to the complete opposite. If something is really special, you should be able to stir every human spirit? Is that right?

Melissa Bernstein

Yes. Isn't that the purpose of art? I go on a rail in my book and I'm saying, "Isn't the purpose of art to stir the soul?" When you make it something that needs to be deciphered, it leaves the heart and goes into the head. That isn't powerful. That doesn't move us, that doesn't impel us to feel. Yes, I felt like the whole thing had gotten messed up. The irony of my life is, I never liked poetry. Anybody's poetry other than Emily Dickinson and Robert Frost, who were the simplest, clear poets, because I didn't understand it and I didn't want to take time deciphering it because I just wanted to feel something. I just wanted to be moved in my soul. I felt very much the same with toys because when we went into toys, everybody had forgotten about those beautiful, classic playthings that had the ability simply to spark a child's imagination.

Toys had become all toy and no child. They are all bells and whistles, they are dancing. Even back when we started Cabbage Patch and Care Bears, they had dancing toys and they were batteries. It was all a toy and the child is just sitting there pushing the button and becoming bombarded with stimuli. We believe that a good toy, which is an open ended plaything, is 90% child, 10% toy. The toy is just a bridge to unleash that child's imagination. Once their imagination is unleashed, you don't need the toy, you throw the toy away. Put the toy to the side. Then, anything is possible. Because when you're in your imagination, anything you can dream is possible.

Hitendra Wadhwa

It sends chills down my spine. Your philosophy and the way you just articulated it is so beautiful! I share the same concern about where the discipline of art has gone. I remember Gandhi had a quote. He said, "The purpose of art is to inspire the human condition to uplift itself." He says, "Any art that doesn't do that to me is not art." He was very clear about that. I think that's such a beautiful movement for us to try to help advancing the world, which is, "Hey folks in the art world, you have such a beautiful medium in your hands and you are so creative, talented and gifted, but can you please use it for the right ends to stir the human spirit?" I also have in my studies found that people all across various levels of capabilities from the underperformers to the average performers to outperformers. When you look at the outliers, with the outliers, the Einsteins, the Picassos, the Gandhis, the Mother Teresas and the Roosevelts, you find this consistent theme that they're all obsessed with simplifying their craft.

Melissa Bernstein

Exactly! look at Elon Musk. When he talked about first principles, it's the exact way that I talk about it as well.

It's like taking these pots that are simmering on the stove and distilling out all the rough surfaces and being left with just the gems that you can then connect to form these incredible insights.

Just filling it down to its essence so all that exists is the beauty and the wisdom. That beautiful wisdom of it. My verses are basically taking these big ideas and distilling it to just the pithy little piece of wisdom that I can carry in my heart and become my lifelines for how I want to live my life.

Hitendra Wadhwa

Beautiful! Are you familiar with John Wooden?

Melissa Bernstein

Yes of course, the coach.

Hitendra Wadhwa

Yeah. For those of our listeners who aren't, coach Wooden was the most successful college basketball coach in American history. He coached the UCLA basketball team, lived a long and beautiful life till about the age of 99 when he passed away. He was a legend. I don't know if you know this about him, but he loved these forms of verses, this form of poetry. I don't think it was self-composed. I think in his case, he had borrowed some from here and borrowed some from there. But, I've seen a couple of interviews with him, and he would just constantly break into poetry from some of these poems as to deliver a certain principle or an idea or inspiration to his audience, just like you did when you invoked a couple of your own poems. You remind me a little bit of him in that regard. But of course, in this case, even more accomplished in the sense that these are your own compositions.

Melissa Bernstein

I have young people in my life. I'm a mother of 6, but I talk with so many young people. I think the other thing that we forget is that we've become so attached to this idea of success and what we're going to achieve that we've lost sight of the verb. We're living in the noun. One of the verses that has become another one of my mantras, is about living in the verb, which is the learning, not the grade. It's the crafting, not what's made. It's crusading, not the war. It's competing, not the score. It's the acting, not the part. It's the painting, not the art. It's the journey, not the goal for engaging that fuels the soul.

I feel like the ones you talk about and those of us who truly revel in the verb, we are living in our hearts and engaging in what we love to do at the simplest level, every single day. We don't get caught up in the titles and what we wear and how we look. I don't even wear makeup, because we're trying to show it doesn't matter. Steve Jobs wore the same clothes every day, he was trying to show it's not the trappings, it's the work. It's the engaging, the process, doing what we love every single day. I think being accepted how we do it is the key to finding fulfillment.

Hitendra Wadhwa

Yeah. I wonder what you're saying if I were to call it the channeling of spirit in the following sense, that a moment ago I used the metaphor of your mind being like a computer with very remarkable hard drive that you keep putting the right data into and then the CPU that is able to algorithmically figure out these beautiful poems. But is it possible also that our minds are like browsers, where we can connect to some kind of world wide universal web of insight, inspiration, guidance, etc. that's out there and under the right conditions for the right people, if they're tuning in, then grace can flow?

Melissa Bernstein

Oh! That is an amazing concept, because having studied existential philosophy and I work with an existential philosopher, there are two principles, whether existence precedes essence or essence precedes existence. Most existentialists say that existence precedes essence. We're just born as nothing and it's through the decisions we make that we become something. I believe what you said. Essence precedes existence. I believe that we are born with that thing in us and maybe it is channeled from somewhere else, because sometimes that's the only way you can think that that happens. Sometimes, I write a verse and there are words in it that I have to look up in the dictionary because I don't know them. I've talked to my existential philosopher about it because she believes existence precedes essence. I said, "Well, then how do you explain that?" She said, "I can't." She has studied this her whole life. So she said, "In your case, there is an essence." I do believe in every one of us, whether you see things in your head or not, I believe we have that beautiful spark of self-expression in our souls. Sometimes, we don't have a childhood or we don't have the chance to discover what it is. But our life goal is to find that beautiful seed of self-expression in our souls, figure out how to channel it so that it can come out through your hands and impact humanity. It's only when we do that, the circle becomes complete and we find that sense of purpose we've been seeking.

Hitendra Wadhwa

Let's build on what you just said. Oftentimes, what I find us doing is trying to mimic in some ways the outer behavior, the outer craft of some person we want to emulate because they're really good at something or the other. But, what you are pointing to is actually, approach it more from the inside out, not the outside in. The core principle here is to discover and know your essence and then seek to express that in a way which would be very unique to who you are. Not everybody is going to be a Melissa. Not everybody is going to have this tremendous gift that you have of expressing simple creative form in toys, in words and in poetry. And yet, each person will have their own special something. Is that fair?

Melissa Bernstein

It's exactly the case. But the issue is that we are extrinsically motivated. From the time we're little, we're not taught to make that inward journey. We're not taught to say what makes you unique. In fact, it's the opposite. We're taught when you feel like an outlier, which is how I felt my whole life, you're made fun of. You're rejected. I was told all the time, you're too weird, you're too heady, you're too dark, you're too emotional. I wanted nothing more than to look extrinsically. That's what I did. I denied everything I was in my truth and just tried to emulate people who I would never be and was left in this middle spot. This is who I am and up here is who I'm trying to be. I can never attain it. So it's a futile race and I'm denying who I am.

You wonder why so many of us are in this state where we're just suffering and we're miserable because we know who we are. It's simmering down there, but we're trying to be something that we can never be. I think part of LifeLines and part of what I'm trying to do now is to finally accept who I was. It took me until middle age to be honest about who I was and accept what I call the blurse; the blessing and the curse of being a highly sensitive, creative person. I'm now trying to show others and parents, if you can allow your children to be who they are, not who you want them to be, you will save them a lifetime of suffering.

Hitendra Wadhwa

Blurse. What a powerful idea of using of opposites which you open us up to. Thank you so much for that.

Melissa, a while back, I talked about how there were 3 things from your story in pivoting from the angst and the work on the poetry to getting rejected on that early on, stopping that work, but then re-channeling it into creativity of the same kind of principle of simplicity into playthings for children and toys. I said there are 3 things I was taking away from it. One was what you just talked about, the power of simplicity. Another was what we've talked about, which was the idea of turning a curse into a blessing. Turning something which is really hurting you from within, but just channeling it into something really beautiful on the outside, then finding redemptive possibilities in it. You find meaning in it.

Then the third thing that I really found powerful in that is, in some ways, the core theme of this podcast, which is intersections. The idea that everything connects with everything else, which is like a Leonardo da Vinci kind of idea, that everything connects with everything else, and we must dissolve boundaries. Then we actually can explore things to the fullest potential. You're showing us that, don't slot yourself into thinking that I'm a poet, I'm a writer. That's the only thing. Either I'm going to succeed or fail at that. Maybe there's a period of time in which you have to be re-channel. And in your case, it was re-channeled to a very successful innovation for children. I'm seeing that right now with Zelensky, a comedian. But actually, most people find that had nothing to do with what he's being asked to do as a wartime leader. But actually it does. Because, comedy is about tuning yourself to the audience, trying to reframe a situation from the humdrum of life into in his case, levity for comedy. But now like a hero's journey, an inspiration for the Ukrainians to fight unto death if needed, to save their country. I'm seeing many of the same attributes just reinterpreted, for a new form of expression on the outside.

Melissa Bernstein

The channel is just the byproduct of who you are and what your philosophy and your core tenets are. For me, my core tenet is that, it's all about simplicity. It's all about distilling things to their essence and then what remains is the truth. Those are the truths that you want to yell out to the world. I think the goal in life is to go inward and discover that and then have the courage to express that to the world.

I think once you find that, it takes a lot of courage to listen to the cry of your soul. It's intuition that needs to grow. Once you have that, it'll be reflected in everything you do. As you said, Zelenski's philosophy, life should have humor to it and you should be able to find the light in the dark. If that's his philosophy, he's going to channel it in everything he does.

Hitendra Wadhwa

I want to come back to LifeLines because that's such an important and a very valuable chapter that you have started to unfold in your career. Just before we get there on the toys business, since we do have an audience that has many aspirants in it from an entrepreneurship standpoint. I do teach in a business school. What I love about your story is how you were able to preserve the integrity of these core principles and ideas. Put something out there that is of beautiful service to the world, taking children to exactly where they should be in 90% the child and 10% the toy. And yet, make it also a commercial success. It's a dream for most entrepreneurs. Along the way, you must have faced certain skeptics, certain barriers, certain dead ends, or people who are rolling their eyes and saying, "No, this toy is not rich enough. It's not stimulating enough." How did you and Doug override those moments?

Melissa Bernstein

That's an amazing question. By the way, we have an entrepreneurs program at Duke University and we mentor hundreds of entrepreneurs every year.

So, the only way you turn off the clamor of the outside world is to always go back to your heart, your soul and the reason you're doing it. I think the only reason Doug and I are still growing Melissa & Doug after 30 years is because we never lost sight of the reason we were doing it. Every time I create a toy, I go back to that place of expansiveness. I go back into my imagination. My only goal is to unleash a sense of joy in children through catalyzing their imagination. That's the only reason we're doing it.

If you have those core principles front and center, we never did it for money. We wouldn't have started a toy company in 1988 if we wanted to do it for money. That was like the investment banking boom. But, we never did it for money. We never did it for the licensing opportunities or any of that shiny stuff. We did it because we wanted to impact children's lives and allow them to see the extraordinary in the ordinary through unleashing their imaginations. Every time we were presented with a shiny gold thing, everybody is wiggling, dangling these lures in front of you, like, "Come over here, come over here, get off your path." And you're enticed. You stop for a minute and think, "Should we go over there?" But then you have to breathe. It's literally like an exercise in mindfulness and you have to say, "Why am I doing this?" And you have to remember your core tenets, which you should write right in front of you. Then you say, "Is that unleashing imagination in a child? Is that giving a child the gift of open ended play? Is that sparking something in that child that will lead to their life passion or purpose? Nope. We're not going to go there."

We became really good at saying no. Because we said no a lot more often than we said yes. We started to disappoint a lot of people by saying, "No, we're not going to go there. We're going to go this way." We got a lot of questions. We got a lot of people whispering, "They're not doing what they should do." But you know what? It led to a purity that we really needed.

I can share another really cool story too, if you want.

Hitendra Wadhwa

Oh, please do.

Melissa Bernstein

I am a whitespace product innovator, meaning I don't really use a lot of outside data at all. I don't subscribe to the traditional NPD data, the market insights. I don't look at trends. I don't do anything. I don't look at fads. I literally do it from my own experience.

We had a McKinsey Harvard analyst come in, and he decided to calculate how successful I was in my product innovations. He studied the prior 3 years and he calculated that I was only 40% successful, meaning more than half the time, 60% of the time my new products failed. He decided that his goal was to make me more successful, because if we could get that 40% up to 80%, Melissa & Doug would be a lot more successful. The only way he thought we could do it was by fewer bigger bets and more consumer insight and that would change it. This was one of the most horrifying experiences of my life because, as a whitespace creator, I believe in planting as many seeds as humanly possible. I believe you can never know success ahead of time. You can get all the consumer insights you want, you can study data, you can look at what's been done, but if you're innovating, if you're creating something that's never been done, how are you going to be able to know if it's going to be successful? You're not, until it's in the marketplace.

My philosophy has always been to plant as many seeds as possible, give them fertilizer, water them, and give them sunlight. And then watch. Be patient and see which grow and the ones that grow, you give more water, more fertilizer. The ones that don't grow, you just think it's a pile of dirt. But, that's the essence of product innovation. I think it was a really tough time because it really pitted me against the mainstream and our company.

So, I love the fact and I tell people all the time that I fail more than I succeed, but that still led to 600 plus million-dollar company right now that's growing every year.

Hitendra Wadhwa

There's just so much of genius in the story you shared and the principles you espouse. I'm so happy that you're doing this program at Duke, I wish even more people on the entrepreneurial path can hear you share the story. I relate to it very much. In my case, my craft is developing a model for life and for leadership and integrating into that the deeper spiritual principles that I have had a deep appreciation and respect for in the world in all of that. Oftentimes in that process and that journey, I've had people come to me and say, "Hitendra, you should read that book or you should read that report." And I'm smiling, but then in my mind saying, "No, I'm not going to do that because it'll infiltrate the purity or whatever it is I'm trying to create from within." Yes, there's an integration, like you said, of various conversations I've had with people or things I've read in the news or the experiences I've had in the classroom. But finally, you have to just get into that inner space, isn't it? And from there something has to emerge, which is really integral to who you are.

I could experience a little bit of that in the way that you have described your very successful creative endeavor. Like you're saying, it still is a bunch of experiments that leads to some amount of reality checks from the outside and then use that to refine it. How beautiful! What an amazing model to offer to all of us. Thank you. It's so great to see it validate with all the success that you've seen as well in the world.

If I hear you correctly, there's a certain ethos almost like non-attachment to the outcome that I see, where success comes to those who are actually not chasing success.

Melissa Bernstein

We love the act of what we're doing. For me, my salvation is the channeling, creating that toy and the belief that that toy might have the ability to change the trajectory of a child's life. Every toy I create or every product I create or every verse I create; I'm going back to that same place. It's the exact same feeling I'm conceiving for the very first time. I don't ever think about the ones I've made before. I don't think about what's happening tomorrow. I am so in the flow of just connecting to that sense of purpose. Anyone who really loves what they do, they're doing it because that sense of flow is so profound that they don't want to ever give it up. You know that someone is for real when they're going back to that simplest place. The place where it all just starts to gel and flow. That's where the beauty is.

Hitendra Wadhwa

Thank you Melissa. I want to transition us into LifeLines, if that's okay with you. You have shared that early life angst, that questing, the spirit that you had that you've been striving to look for meaning, the existential kind of pursuits that you've been taking on. Now after this very successful toy business that is still thriving, here you are taking on a new chapter. What motivates you to do this work and what can our listeners access from LifeLines that might help support them in their own journey to perhaps getting to discover that core, that essence of who they are and channeling it in a very positive and service oriented way in the world. Because, it's such a beautiful service that you're providing to learn from your own life, codify the principles and ideas and offer it up to us.

Melissa Bernstein

That's an amazing question. I found tremendous salvation in making toys for 3 decades. It literally made me realize that I could take something so dark and turn it into something light. That was profound. But, I was still hiding the essence of who I was. I was almost like the toys I was creating. I was in a light, bright box and giving this sense of complete joy. I've got it all together with the world. When the truth was, I was a full spectrum. I was that light, bright self. That's part of me. But, I was also this dark searching, churning, existentially angsty person. The cry of my soul to be completely authentic started to grow louder and louder the older I got. I realized that I didn't want to die being inauthentic and not showing the truth of who I was. As you said, it always starts with ourselves in the story. I felt like I had to come out and had to just show folks that I create from the full spectrum of emotion. A lot of it is really dark, but it doesn't mean I can't transform it into light. That became one of the messages. So I came out, I went on one of my favorite podcasts and shared the truth that I had this existential angst, which is not diagnosed. It's not in the DSM, it's not pathological. It's a philosophical, spiritual condition. I wanted to share that because nobody understood what I was really going through.

I found that people got it. I received hundreds and hundreds of the most powerful, profound letters ever with people saying, "You gave voice to what I've been experiencing my whole life and no one ever understood." When that happened, when I received validation for the first time ever for coming out and saying who I was, it gave me three reasons to want to do something outside of Melissa & Doug.

The first was I wanted to show others that they weren't alone. Because, I think when people feel different, and I feel so different and so unlike the world that I would never fit in, we feel like this sense of aloneness. It's a deep aloneness. Even though I had beautiful people all around me, I didn't believe they would accept me as I was. So I hid that sense of being different from everyone. I wanted so many folks that have hid that same despair to know that they're not alone.

Two, I wanted to show others that they can take something so dark. I experience existential nihilism. There's no deeper form of despair. I wanted to show them that even if you're there, you can channel that darkness into light and make meaning. That is the definition of what I've done. I feel so grateful to still be here, to still be alive and creating, that I want to show others they can do the same.

The third, which is really important too, is, I was racing externally my whole life to fill an inner void. Again, Western culture says, race out there in the pursuit of happiness, pursue it. It's out there. You'll get there and we never do. So, it isn't until we finally make the choice, because it's a choice to stop racing out there for the shiny gold stars and the material awards and we make that journey inward to finally discover and accept who we are and allow it all to be part of our experience that we will finally find the peace and fulfillment we've been seeking. Creating tools to allow folks to do that and to create a deliberate practice in their lives so they can unlock their full potential is what Lifelines is doing.

Hitendra Wadhwa

I really love that you ended with that last part about tools to give people practical steps they can take. Because, I was thinking about what you're saying in the context of my own life and I know for me, over the years, I have made a grudging investment in something that I had always intuitively known was going to be really important for me, which was to cultivate a daily practice for meditation. I finally did it. When I got there about 20 years ago, it's been like the greatest friend on Earth for me.

You have over the course of our conversation shared so many of these powerful moments where you've been able to go within, get to your core and then just re-express it in just the right way, channel the darkness into light. It's a very compelling philosophy. At the same time, you must have certain practices that you used to help you get there. You also mentioned that some of these are now tools on the LifeLines' website. Could you share one or two examples of practices that have really helped you in those moments?

Melissa Bernstein

Yes. Everyone should know that although maybe I look like everything's good, if I didn't have my practice each and every day, I would either fly off into the boundless expanse of life of whitespace and get lost up there. Because when I'm creating, I don't want to come down. Or, I could very easily fall into the abyss of existential darkness and never come back. So, literally, I engage in my practice every single day. The first are tools for my vitality, my self-care, because I tend to not be a good sleeper. I don't want to sleep because I have ideas flowing. 20x7. I don't want to eat because I don't want to take the time. I have to basically fill my well. I have to make sure I eat well, that I sleep at least 7 hours a night, which is almost impossible for me to actually do and engage in movement, not exercise, because exercise is punishing. I have to actually take a walk in nature every single day. Because nature does something to my senses that nothing else does. I transcend my rigid self and I enter the cosmos and I'm connected to something so much greater. That's really important.

Then grounding is so important. Because, I tend to become triggered and destabilized very easily because I'm hypersensitive. Grounding is my own journey and I call it the journey to inner space. It's on our website, it's free. It's a five letter acronym that I use whenever I'm becoming untethered. I stop and sense what's going on here. I perceive what I'm feeling and I picture what I'm feeling. That's the M space. I accept what I'm feeling because a lot of times, we judge what we're feeling and that's not conducive to grounding. I allow all of it to flow. If I'm feeling jealous, if I'm feeling angry, if I'm feeling sad, I finally allow it as opposed to repressing it. Then I comprehend. I go back to the inner wound and I say, "Why are you becoming untethered? Why is this getting you so angry?" And I realize it's usually not the situation or the person, it's something in my childhood that still needs attention. So I comprehend why it's happening and then I correct the behavior. As you talked about, we have a lot of flawed mind thinking. We have a lot of cognitive distortions. I correct those and then at the end, I embrace myself for being human and I engage in the flow of life, which means I do something that puts me in the flow of acting, living, creating, enjoying. I do that journey about ten times every single day. Any time I start to get off my game or I'm becoming untethered by someone, I take my quick space journey and I come back home to myself.

Hitendra Wadhwa

That is so nice to hear. A very practical prescription from you about sleep, about diet, about walks in nature and ultimately the space model for how to get yourself in the right mental space. You said because you're only human. That might be the biggest understatement of our conversation. You're a superhuman. But I think what you're also doing is pointing out the capacity in each of us to be super human, depending on how you define human and how you define superhuman. But, there are all these potentialities that are hidden from you at times. I don't know if you know this, but I discovered something really quaint once that astronomers basically have established this scientific fact that if you take the sun, the source of all our energy. At the very center of the sun is what they call the sun's core and that little center part of the sun is 1% of the sun's volume. As a sphere, it is 1% of the sun's volume, but it's actually responsible for generating 99% of the energy that the sun gives to us. 99% of the reason you're alive and I'm alive, the earth is striving is because the energy we get from the sun is actually coming from the 1% in the center. Isn't that cool?

Melissa Bernstein

Yes. I love that. Basically, you need to harness that potential.

Hitendra Wadhwa

You convinced me that you have got tools here and that you weren't really able to make the journey just by waving a magic wand. It was through deliberate practice, some kind of daily discipline that you have put together. You've given us some examples of that. Thank you. There's more of that on the LifeLines' website that you have so graciously offered to the world at large. So our listeners and everyone who's interested can go and have a look.

In the confines of the time, we have to take the conversation in one other direction. One thing I wonder is that I see a tension in your story between two opposing forces. One is one that attunes yourself to children in a way that perhaps so many of us have not done to understand their innate gifts in nature and their rights to thrive, flourish and play freely from within, and therefore not be encumbered by too much complexity in toys and stimuli and all of that. On the one hand, here you are, a woman of such incredible clarity of principles, of such deep felt values, someone who seeks to express them in every moment and who has a desire to manifest them to help support others in their journey.

So now when you show up as a mother, you've got both of these forces in you that want to unleash the innate gifts and talents, but on the other hand you also have your maternal instincts. How have you managed to balance these forces to approach parenting in the way that you think is the best?

Melissa Bernstein

I'd say parenting has been my most challenging journey, to be honest with you. I never give parenting advice because I joke that I had to have 6 children to rectify the mistakes I made with the earlier ones. It is so difficult and I believe that, we think we're doing what is in the best interest of our kids, but it isn't until you have them that you realize how many of your unfulfilled dreams you're trying to live through your children. Believe me, I believed I was selfless in every case, and I wasn't. I had expectations for them to fulfill things that I hadn't fulfilled myself. I think it's really challenging. Before I accepted my full spectrum of who I was, I was a very flawed parent. I didn't allow my kids to feel sad because I didn't allow myself to feel sad, because if I felt sad, I might not be here anymore. My sadness threatened to truly end my life. I was terrified that would happen to them. So I never really allowed them to express sadness. My other flaw as a parent is, I've been through such a profound journey. I do believe I have so much insight and wisdom, I want to give them the shortcut. Most of my therapy in the last couple of years has been about, "How can I accept people as they are and not try to change them into where I want them to go." It's not even so much their dreams or their goals. It has saved them from wallowing. Wallowing really frustrates me. I'm an existentialist. I believe that we as humans have to make the choice to take responsibility for our lives and make meaning. So when people don't, I want to grab them there. I want to say, "Don't you see this is your one life. You have a limited time here, make meaning." That includes my children. So I have a hard time just allowing people their own experience and I want to cheat them out of their experience and live life for them.

Hitendra Wadhwa

Thank you for being so open about the eternal struggle of being a contentious parent. The story might be of any reassurance in the years ahead. When my father's 80th birthday came up, my mother asked me and she said, "Son, you're here with us today. I'm grateful. We're inviting friends and family this evening. I wonder if you could give a talk of some kind just to memorialize this beautiful moment for your father." I said, sure. This sounds like an easy and important thing to do, and I'd love to do it. Then I started to struggle over the next few hours because all the memories I have of my really formative years and my interaction with my father was, if he would say, going left. I would go right. He would say, work in the United Nations and I was like, "No, I'm going to go into mathematics and business." He would say, "Just be here in this small town. Why do you need to spread your wings?" And I was, "No, I'm going to go to New Delhi. I'm going to go to America." Anyway, how can I actually claim that he's had a very meaningful impact in my life, where at every stage I have actually, asserted my own thinking. I love him and he is a beautiful person.

Then I remember a little later in the morning, I was actually meditating and then a whole stream of insights came to me and they came around this core whisper, which is, "Hitendra, do not focus on what he was telling you, focus on what he was doing in his own life and how that influenced you." I was in my early thirties when this thing happened. Then I remembered that he had been a very kind man, been a very helpful man to people, been very stoic in certain moments of great struggle in the family, etc. He had a certain simplicity and purity to the way he lived his life, just saving for a rainy day and all of that. I remember how those flashes of recollection would come up in me years after I had left my home. Then when the moment came and I gave my talk, I really recollected more. Those ways in which he had subconsciously been influencing us, but just by living his truths, not by preaching his truths. That's my big lesson that may influence the next generation by living our truths.

I'm sure in the years ahead, you're going to see all 6 of your beautiful kids really start to more deeply show evidence of influence that you had just by being who you are.

Melissa Bernstein

I think the model I want to show is that you can transform your darkness into light and make meaning. That's the only thing I want to show. We're all going to have ups and downs. But, if we can take those downs and somehow harness them to be our superpower, then we have done the ultimate.

Hitendra Wadhwa

As a final thought, can you share at a time when humanity seems so challenged with all that's going on, whether it's the mental health crisis, the ecological and environmental imbalance, the geopolitical tensions, social rifts in the country and beyond, perhaps one of the poems that you've written that might come to your mind or a certain thought or an idea that might come to your mind, that could be a guidepost for all of us to help us support humanity in whichever community we are part of, whichever family that we are invested in or profession we are in, something that could guide us to take this moment and rather than just wallow, to actually show up in the right way, to do the right thing.

Melissa Bernstein

There's a story that changed my life. I think sometimes when we think too grand, when we see all these huge problems and we feel like we're just one little person, we get in our head, we become completely overwhelmed. I can't do anything, so I won't do anything. I'll hide out in my little corner and not do anything. One simple story about a year ago changed my life and made me feel completely powerful.

There is a man, Kevin Hines, I believe that's his name. He basically suffered from a lot of mental health challenges his whole life. He determined that he wanted to end his life. His life was so much suffering, so much meaninglessness that he wanted to end it. He was going to jump off the Golden Gate Bridge. He would go through the day and if one person showed him that they cared about him, if one person smiled at him and said hello, he wouldn't take his life. He was going to basically base it on others and how they treated him. He went through the day and it was just a horrible day. Basically, people ignored him. They yelled at him, they demeaned him. At the end of the day, he jumped off the Golden Gate Bridge and he ended up being saved by a sea lion who basically kept him afloat until he was rescued. Now, he's become a suicide prevention advocate. That story changed my life because I realized the power of one person to start the ball rolling, to be that one ripple that could turn into a tsunami of healing.

So now, one simple thing I do is, wherever I am, wherever I go, whenever I see a person, I look them in the eye and I say, "Hello, nice day. How are you?" Because, that person might be Kevin Hines. That person might be thinking of doing something very dire to themselves, to others. Maybe I alone can change the trajectory of that person's life. It's so easy. I'm going through the day anyway. I'm passing these people anyway. If I'm in the car and next to someone, I'll just wave and say hi and I watch them drive off and they have a smile on their face. I'm a big believer that you must heal yourself first. You must be the light you want to see. You must be a shining example of engaging in the act, not the goal. Just do your thing, shine your light, be kind to every single person and show them their scene. If each one of us can do that and show every person we come across, even if it's five in a day that we see them, they're going to go through their days differently and suddenly it's going to become millions of people.

Hitendra Wadhwa

So beautiful! What a powerful visualization for you to give us. This one is about recognizing that any person that you encounter could be that Kevin Hines and therefore, why not give them that little bit of love, joy, a smile that would transform their life for that day? I was going to notice that you have such an endearing warmth to you and a smile to you that you really showered us with all through this conversation.

Melissa Bernstein

It reminds me of a verse, "When we heal ourselves, we heal the world as consciousness transcends single soul to all humanity and everyone ascends."

Hitendra Wadhwa

Melissa, one other thing I notice as we bring this conversation to a closure is that, you've from time to time been folding your hands. Perhaps, you're aware of this or perhaps not, but this is a very beloved form of expression in the Indian culture, Namaste. Einstein once asked Mahatma Gandhi. He wrote a letter to him and said, "I'm noticing in some of the newsreels that you are folding your hands like this. What does that gesture mean?" Perhaps, you do it from another impulse. But as I seek to offer you my final expression of gratitude, I want to just read to you what Gandhi wrote back to Einstein to explain this Namaste to him, because this is how I feel about the present moment here with you. These are Gandhi's words. He said, "I honor the place in you where the entire universe resides, a place of light, of love, of truth, of peace, of wisdom. I honor the place in you, where, when you are in that place and I am in that place, there is only one of us." So, thank you so much for that.

Melissa Bernstein

That is beautiful! That brought tears to my eyes. That is definitely why I'm doing it. So, thank you.

Hitendra Wadhwa

That's so beautiful. You're giving me a high that is going to stay with me for a long time. Certainly, well beyond the confines of today. So grateful. All the best to you and all that you're doing. Love to your family as well. We look forward to having you take your work in LifeLines and beyond from strength to strength.

Melissa Bernstein

Thank you for allowing me to share my story and for all you're doing to truly change the world.

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